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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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FAN CAO

July 24, 2026

5  out of  5
rating by FAN CAO
"Great experience. People are pretty patient and nice there."
We responded:
"Thanks so much for the amazing review, FAN! We really appreciate your support here in South Bend. Just reach out anytime if you need us - we’re here for you. We also have amazing affordable Life and disability products. Thanks again!"
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Yvonne MacLachlan

July 23, 2026

5  out of  5
rating by Yvonne MacLachlan
"Angie at Tim's office is a gem. We have been with this office for 20+ years and they are family. Angie goes above and beyond to help us out with our questions and concerns. She is prompt, extremely knowledgeable and a pleasure to talk to. Several times over the years we have had to call for time sensitive issues and Angie fixes it all in no time. We are blessed to have such a competent local insurance agents!"
We responded:
"Thank you so much for the 5 stars, Yvonne! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Rowan MacLachlan

July 22, 2026

5  out of  5
rating by Rowan MacLachlan
"Amazing customer service provided by Angela C. I'm a first-time customer and she helped me walk through the process. She was incredibly helpful and nice and I look forward to working with her again!"
We responded:
"We’re so happy to hear you had a great experience Rowan- thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Andrew Eleff

July 21, 2026

5  out of  5
rating by Andrew Eleff
"Angela is always so helpful whenever we need her and helps make Tim's office such a great place!"
We responded:
"We really appreciate your 5-star review Andrew. Taking the Time to do so means a lot to us.! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Megan Eleff

July 20, 2026

5  out of  5
rating by Megan Eleff
"Angela explained everything very clearly to me. She is very knowledgeable and so friendly, I love going in there!"
We responded:
"Wow - thank you for the amazing 5-star review Megan! It means a lot to our team here in South Bend to know you had such a great experience with us. It is customers like you that make our agency what it is-a Family. Thanks again."
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Maureen Eleff

July 18, 2026

5  out of  5
rating by Maureen Eleff
"We have been with State Farm for over 25 years and I have known Angela for just as long. She is incredibly knowledgeable about all insurance products and takes care of me and my family. She takes the time to explain things that are not understood and has even talked to my kids about insurance (when they got licenses and first renters policies). She is one of the hardest workers I know!!! Honest, trustworthy and kind!"
We responded:
"Thanks so much for the amazing review, Maureen! We really appreciate your support here in South Bend. Just reach out anytime if you need us - we’re here for you. "
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Amanda Bolka

June 16, 2026

5  out of  5
rating by Amanda Bolka
"I would like to give a huge thank you to Megan Davis at Tim Grauel’s State Farm office. Megan went above and beyond to help me, and I truly appreciate the kindness, patience, and professionalism she showed throughout the entire process.

From the very beginning, Megan took the time to listen to my concerns, answer all of my questions, and make sure I understood everything. She made what could have been a stressful situation feel easy and manageable. Her knowledge, dedication, and genuine care for her customers really stood out.

In a world where great customer service can be hard to find, Megan is a shining example of what it means to truly care about the people you help. She treated me with respect, never rushed me, and made me feel valued every step of the way.

Because of Megan, my experience with State Farm was exceptional. I am incredibly grateful for all of her help and would highly recommend her to anyone looking for an insurance professional who is knowledgeable, trustworthy, compassionate, and willing to go the extra mile.

Thank you, Megan, for your outstanding service and for making such a positive difference. You are truly an asset to Tim Grauel’s State Farm office!"
We responded:
"Hi Amanda. On behalf of Megan and myself, we want to thank you so much for the extensive positive review. We certainly appreciate the fact you took the time to provide such a glowing review. I am lucky to have Megan as part of my Team. I look forward to meeting you some day to thank you in person."
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James Gadacz

June 5, 2026

5  out of  5
rating by James Gadacz
"Thanks to Angela for her Fast, Friendly, Professional Service. Thanks to Megan for the Lower Rates and Comparable Coverage. Thanks To Tim Grauel - State Farm Insurance"
We responded:
"Thank you for the amazing review, James! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Stephenie Johnson

June 5, 2026

5  out of  5
rating by Stephenie Johnson
"Every time we have a question, Angela jumps right in to give us an answer. We have had a great experience working with Tim Grauel - State Farm Insurance Agency."
We responded:
"Hi Stephenie. Thank you so much for taking the time to provide us a 5- star review. I am lucky to have Angela as part of my Team to assist customers just like you."
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Rachel Humbarger

June 4, 2026

5  out of  5
rating by Rachel Humbarger
"Megan is so helpful, she always takes good care of me and my family while being super pleasant! I would give more stars if I could. :)"
We responded:
"Thank you Rachel. I really appreciate you taking the time to provide us such positive comments about Megan. Enjoy your day! "
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Jaxylir

June 3, 2026

5  out of  5
rating by Jaxylir
"Angela and everyone at Tim’s Grauels office are amazing. I’ve been a member of State Farm for 25 years. I’ve known Tim longer than that. I would highly recommend them for anyone and their insurance needs. They are not only professional in everything they do, but even better people. Trust them with all your needs. Angela is the absolute BEST!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in South Bend to know that you had such a wonderful experience with us here on State Farm Agent Tim Grauel’s Team."
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Drew Wills

May 21, 2026

5  out of  5
rating by Drew Wills
"Angela Capps is the best. She is always friendly and professional. I needed a quote for adding a vehicle a few weeks ago, she was very helpful with providing me my options for coverage. Happily, I purchased the vehicle and have adjusted my policy. I Can't recommend the office of Tim Grauel - State Farm Agent enough, and specifically Angela."
We responded:
"Hey Drew. Thank you so much for not only taking the time to rate us, but also to write such great comments. I am lucky to have Angela as part of my Team."
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Matt Morey

May 12, 2026

5  out of  5
rating by Matt Morey
"I called for new house insurance and Megan Davis went above and beyond for me. She set me up with home and auto and worked with me unlike the other insurance companies I went to for goutes. Service was hands down the best I've ever had, and she saved me a ton of money compared to my old insurance. I highly recommend Megan"
We responded:
"Thank you Matt for taking the time to provide us with a well thoughtful review. Our pledge to you is to always have that same positive experience whenever you need us. I hope to meet you in the future"
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Mark Ashley

April 14, 2026

5  out of  5
rating by Mark Ashley
"Megan and Angela did a great job!!! Megan took a lot of time to merge property and auto insurances from several other companies."
We responded:
"Thank you Mark for allowing us to serve your needs."
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Dustin Brown

April 2, 2026

5  out of  5
rating by Dustin Brown
"Have had nothing but good experiences getting assistance with my insurance needs.

Quick with processing my quotes, or giving me the information I am inquiring about."
We responded:
"Thank you Dustin. We really appreciate your kind comments and the time you took to let us know."
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Carrie Hill

April 1, 2026

5  out of  5
rating by Carrie Hill
"Angela is such a great help. I have been dealing with her for over 10 years now! She knows her stuff and treats you like you're the only customer. I highly recommend!"
We responded:
"Thank you Carrie for the 5 star review. I am lucky to have Angela on my Team to provide you such good service."
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Jeffrey Rollins

March 30, 2026

5  out of  5
rating by Jeffrey Rollins
"Above and beyond service. Thank you"
We responded:
"Thank you Jeffrey for the % star rating and thoughtful comments"
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B. Harr

March 27, 2026

5  out of  5
rating by B. Harr
"From beginning to end Megan was an MVP! Getting the quotes on my home owners and both vehicles while I compared companies. I needed transportation to a new insurance company. I know I made the best decision. As a former insurance professional it has been years since I have seen an insurance professional work with the integrity and sincerity that Megan has. I appreciate that.
10 ⭐'s!"
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Codi Wagner

March 12, 2026

5  out of  5
rating by Codi Wagner
"I’ve been a loyal customer of State Farm for about six years now, and throughout my entire experience, I’ve consistently dealt with Angela. She’s been incredibly knowledgeable, polite, and professional every time we’ve spoken. I could go on and on, but I encourage you to experience her service for yourself."
We responded:
"Hi Codi. Thank you for the 5 star review and kind comments of Angela service to you."
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Shalena Wright

March 6, 2026

5  out of  5
rating by Shalena Wright
"Angela has always been a help and very knowledgeable!"
We responded:
"Thank you Shalena. It is our pleasure to serve your insurance needs."
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David Radzikowski

February 27, 2026

5  out of  5
rating by David Radzikowski
"Very nice and informative agent."
We responded:
"Thank you David for the opportunity to serve your insurance needs and taking time to leave us a review."
Profile photo of Madison Myers

Madison Myers

February 24, 2026

5  out of  5
rating by Madison Myers
"Needed to get car insurance for my first car and had talked to Megan Davis that walked me through everything. She was very friendly, put me at ease, and made sure I left with no questions. I was very happy with the help and price of insurance. I’m glad I chose state farm!"
We responded:
"Madison. Thank you for the kind remarks. We look forward to assisting you."
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M W

February 20, 2026

5  out of  5
rating by M W
"I dealt with Megan at the Tim Grauel Agency and she was very thorough, making sure I knew what each item covered. She was also very engaged and strived to get me the lowest price for the coverage I needed. She saved me at least $40 per month with better coverage. Highly recommend!"
We responded:
"M W-thank you for taking the time to write this review. We appreciate your choice of us for your insurance."
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Quawaun Jackson

January 27, 2026

5  out of  5
rating by Quawaun Jackson
"Great insurance! Highly recommended"
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Brian Abbott

January 22, 2026

5  out of  5
rating by Brian Abbott
"My family has been with State Farm for years. Angela does a great job for us and is very responsive when we need any adjustments or additions to our policies."